The Company, Licence and Operating Standards Behind Moonbet

Moonbet is operated by 3-102-958127 SRL, a company registered in Costa Rica under number 3-102-958127. Our registered office is in San Jose, Montes de Oca, San Pedro, Barrio Dent, 400 metres north and 50 metres east of Automercado Yoses, Ofident Building, office 3. Online gaming operations are conducted under Autonomous Island of Anjouan licence ALSI-202605007-FI1.

What We Operate

We maintain a crypto-native casino account that connects payments, games, rewards and support. The lobby contains more than 4,000 games from over 50 providers, including slots, live tables, blackjack, roulette, baccarat and provably fair originals. Players can use supported assets such as SOL, BTC, ETH, USDT and USDC through the networks displayed in the cashier.

Our role is broader than publishing games. We manage account access, wallet deposits, withdrawal reviews, reward settlement, technical support, responsible-play requests, complaints and compliance controls. Every transaction remains subject to the selected blockchain, the live cashier limits and any verification required under AML procedures.

How We Organise Player Support

Live chat is available 24 hours a day. General account questions can be sent to [email protected]. Feedback can be directed to [email protected], while formal complaints can be sent to [email protected]. Our contact team aims to respond to email enquiries within 24 hours, although complex account or blockchain investigations can require additional evidence.

When contacting us, include the account identifier, transaction hash where relevant, selected asset and network, and a concise description of the issue. Do not send a seed phrase, private key or wallet recovery code. Our team does not need those credentials.

How We Handle Crypto Transactions

The cashier generates an address for the asset and network selected by the player. USDT routes can include TRC20, ERC20, BEP20 and Solana. We charge no platform withdrawal fee, although the blockchain can apply a network fee. Solana transfers can complete in under five minutes after approval; Bitcoin usually needs 10–30 minutes for confirmations; USDT commonly settles within minutes and can take up to about one hour depending on the network.

Game Integrity and Result Verification

Provider games use their published rules and random-number systems. Moonbet Originals that support provably fair verification expose the server seed, client seed and round identifier needed to reproduce an outcome. Crash, Plinko, Dice and Mines are examples of formats where this mechanism can apply.

We publish RTP and game information where supplied by the provider. RTP describes a long-run mathematical return and does not predict a single session. Examples in the lobby include Sweet Bonanza at 96.51% RTP, Razor Shark at 96.70% and Primal Megaways at 96.50%.

Our Reward Framework

Qualifying play can generate up to 40% rakeback, and eligible net losses can receive up to 8% lossback. Selected promotions also use drops and account-specific offers. The applicable rate, game contribution, settlement period, expiry and balance conditions are displayed in the live promotion terms. We do not treat a maximum advertised percentage as an automatic entitlement for every wager.

Age, Verification and Account Responsibility

Moonbet accounts are for players aged 18 or over, or the higher legal age that applies where they live. We can request identity, address, wallet-control or source-of-funds evidence. Players must keep account and wallet credentials secure, use lawful funds and maintain one personal account.

Responsible Play Is an Account Function

Our controls include deposit limits, loss limits, session reminders, a seven-day cooling-off period and self-exclusion for at least six months. These tools are available through the account and support team. Gambling is entertainment with a financial risk; it is not a source of income and no outcome is guaranteed.

Corporate Details at a Glance