How We Protect Account, Wallet and Transaction Information
Last Updated: 17 September 2026
This Privacy Policy explains how 3-102-958127 SRL collects and handles personal data when you use Moonbet, connect a wallet, open an account, make a transaction, contact support or participate in a promotion. It should be read with our Terms and Conditions and Responsible Gambling policy.
1. Who Controls Your Data
The data controller is 3-102-958127 SRL, registered in Costa Rica under number 3-102-958127. Our registered office is in San Jose, Montes de Oca, San Pedro, Barrio Dent, 400 metres north and 50 metres east of Automercado Yoses, Ofident Building, office 3. Privacy enquiries can be sent to [email protected].
2. Information We Collect
Depending on the account route and activity, we may collect:
- identity and age-verification data, including name, date of birth and document images;
- contact details, including email address and support correspondence;
- wallet addresses, signed-message evidence and public blockchain records;
- deposits, withdrawals, wagers, game results, bonuses and transaction hashes;
- IP address, device, browser, operating system, language and security logs;
- account preferences, responsible-play limits and marketing choices;
- source-of-funds and enhanced due-diligence material where required.
A public blockchain can permanently retain wallet addresses and transaction data. We cannot erase or alter records written to an independent blockchain.
3. Why We Use the Information
We process data to create and secure accounts, connect wallets, credit deposits, approve withdrawals, provide games, calculate rewards, verify age and identity, prevent fraud, comply with AML duties, enforce responsible-play controls, answer support requests and resolve complaints. Where consent is required for marketing or non-essential cookies, you can withdraw it without affecting earlier lawful processing.
4. Legal Bases
Processing can rely on performance of the contract with you, compliance with legal and regulatory duties, our legitimate interests in security and fraud prevention, protection of vital interests, and consent where applicable. We use the narrowest practical basis for the stated purpose.
5. Cookies and Similar Technologies
Essential cookies maintain sessions, security and account functions. Preference cookies remember language and display choices. Analytics tools measure how pages and features perform. Marketing technologies are used only where the applicable consent rules permit them. Browser settings can block or delete cookies, but disabling essential storage can affect sign-in and cashier functions.
6. When Data Is Shared
We may share necessary data with game providers, wallet and payment infrastructure, identity-verification services, fraud-prevention vendors, hosting and security suppliers, professional advisers, regulators, law-enforcement bodies and corporate service providers. Each recipient receives only the information needed for its role, subject to contractual, legal or regulatory controls.
7. International Transfers
Moonbet operates across multiple jurisdictions and uses service providers in different countries. Where data moves internationally, we use contractual safeguards, adequacy mechanisms or another lawful transfer basis appropriate to the destination and data type.
8. Security Measures
We use access controls, encryption in transit, monitoring, logging, account reviews and restricted staff permissions. No internet service can eliminate every risk. You must protect passwords, devices, wallet approvals, seed phrases and private keys. Moonbet support will never ask for a seed phrase or private key.
9. Retention Periods
Retention depends on purpose and legal duty. Account and wallet records can be kept while the account is active and for six years afterwards. Transaction and compliance records can be retained for six years. Support communications can be kept for three years. Marketing preferences are retained until consent is withdrawn or the record is no longer required. Blockchain entries remain on the relevant public ledger.
10. Your Privacy Rights
Subject to applicable law, you may request access, correction, deletion, restriction, portability or objection. You may withdraw consent and change marketing preferences. We can request information to verify identity before acting on a request. We generally aim to respond within one month, although complex requests or legal retention duties can affect the final scope and timing.
11. Children and Age Controls
Moonbet is not intended for anyone under 18 or below the higher legal gambling age that applies to them. We can close an account and retain evidence needed to investigate attempted underage use.
12. Automated Security Decisions
Fraud, AML and account-security systems can flag activity for review. Where applicable law provides a right to human review or an explanation, contact [email protected] and include the account identifier and relevant transaction details.
13. Changes to This Policy
We may update this policy when services, technology, legal duties or data practices change. The current revision date appears at the top. Material changes may also be communicated through the account or registered email address.
14. Contacting Us About Privacy
Send privacy requests to [email protected]. Describe the right you wish to exercise and the account involved. Do not send wallet recovery credentials, private keys or seed phrases.