Rules Governing Your Moonbet Account, Transactions and Play

Last Updated: 17 September 2026

These Terms and Conditions form the agreement between you and 3-102-958127 SRL when you use Moonbet. By opening or using an account, connecting a wallet, depositing, wagering or requesting a withdrawal, you agree to these Terms and the policies incorporated into them.

1. Operator and Licence

Moonbet is operated by 3-102-958127 SRL, Costa Rica registration number 3-102-958127, from its registered office in San Jose, Montes de Oca, San Pedro, Barrio Dent, 400 metres north and 50 metres east of Automercado Yoses, Ofident Building, office 3. Gaming operations are conducted under Anjouan licence ALSI-202605007-FI1.

2. Eligibility

You must be at least 18 years old or meet the higher legal age that applies where you live. You are responsible for complying with applicable law and for using the service only in your own name and for personal entertainment.

3. One Personal Account

Maintain one account. Account sale, purchase, transfer, sharing or operation on behalf of another person is prohibited. Information supplied to us must be accurate and kept current. You are responsible for account credentials, devices and connected wallets.

4. Verification and AML Review

We may request identity, address, wallet ownership, transaction history or source-of-funds evidence. Documents must be genuine, current, complete and readable. We can hold a transaction or limit account functions while a required review is incomplete.

5. Deposits

Use funds that belong to you and come from a lawful source. Select the correct asset and blockchain network before sending. The cashier displays the deposit address and live minimum. Moonbet is not a bank account: balances do not earn interest and are not covered by deposit insurance.

6. Withdrawals

Withdrawals are sent to an approved destination after account, balance and security checks. Moonbet charges no platform withdrawal fee, but the blockchain can apply a network fee. Solana can complete in under five minutes after approval, Bitcoin commonly takes 10–30 minutes, and USDT often arrives within minutes, depending on confirmations and the selected network.

You must not use chargebacks or payment reversals to dispute valid casino transactions. Contact support first if a deposit or withdrawal status is unclear.

7. Bonuses and Rewards

Each promotion has separate eligibility, contribution, wagering, maximum-bet, expiry and withdrawal rules. Up to 40% rakeback and up to 8% lossback apply only to qualifying activity. Cancelling an active reward can remove bonus funds and related winnings. A promotion code must be entered exactly where the offer requires it.

8. Game Rules and Settlement

The rules shown inside a game govern bets, payouts, interruptions and settlement. Results recorded by the provider or applicable provably fair mechanism are authoritative unless a verified technical error requires correction. RTP is a long-run statistical measure and does not guarantee a return in one session.

9. Errors and Malfunctions

An obvious display, pricing, settlement or system error does not create a valid entitlement. We may correct an affected balance, void an invalid transaction or restore the account to the position that would have applied without the error. “Malfunction voids all pays and plays” applies where stated in the relevant game rules.

10. Prohibited Conduct

You must not use automated betting tools, collusion, account manipulation, stolen funds, fraudulent documents, bonus abuse, reverse engineering, network attacks or any method designed to obtain an unfair advantage. We may investigate linked accounts, devices, wallets and transaction patterns.

11. Intellectual Property

Moonbet names, graphics, interfaces, software, text and related materials are protected by intellectual-property rights. Personal use of the service does not transfer ownership or grant a right to copy, resell or exploit those materials.

12. Service Changes

We may update games, rewards, limits, account controls or technical functions. Live account, cashier, game and promotion screens govern changeable values at the time of use.

13. Limits, Cooling-Off and Self-Exclusion Duties

Use deposit limits, loss limits, session reminders, cooling-off or self-exclusion when needed. A seven-day cooling-off period and self-exclusion for at least six months can be requested. Gambling involves financial risk and must not be used as a source of income.

14. Suspension and Closure

You may request account closure through support. We may suspend or close an account for a Terms breach, fraud risk, verification failure, legal obligation or security concern. Lawful remaining balances are handled after required checks and permitted deductions.

15. Complaints

Start with live chat or [email protected] and provide the account identifier, date, transaction hash or game round where relevant. Formal complaints can be sent to [email protected]. We may request further information before issuing a final response.

16. Liability

The service is provided subject to applicable law and these Terms. We are not responsible for blockchain congestion, wallet compromise caused by the player’s disclosure of credentials, device failure or losses arising from unauthorised use that the player failed to report promptly. Nothing in these Terms excludes liability that cannot lawfully be excluded.

17. Changes to the Terms

The current date appears at the top. Continued use after an effective update constitutes acceptance where permitted. If you do not accept a material change, stop using the account and contact support about closure.

18. Account, Feedback and Complaint Channels

General support: [email protected]. Feedback: [email protected]. Formal complaints: [email protected]. Live chat is available 24/7.