Keep Gambling Within a Limit You Choose Before Play Begins
Last Updated: 17 September 2026
Gambling is paid entertainment with a financial risk. It is not a source of income, a debt solution or a way to recover earlier losses. Moonbet provides account controls that help you set boundaries before a session, step away when needed and close access for a longer period.
Our Commitment
We restrict account use to adults aged 18 or over, or the higher legal age that applies to the player. We support age and identity checks, account limits, marketing preferences, cooling-off and self-exclusion. Our support team can explain how to apply a control, but it cannot choose a financially safe gambling amount for you.
Set Limits Before the First Wager
Deposit Limits
Choose the maximum amount that can enter the account over the available daily, weekly or monthly period. A reduction should take effect promptly. An increase can be delayed to prevent an impulsive change.
Loss Limits
Loss limits cap the amount you can lose during the selected period. They are more direct than a deposit limit when deposits and withdrawals occur within the same cycle.
Session Controls and Reality Checks
Use reminders to interrupt continuous play and display session duration. Log out when the planned time ends rather than extending the session to chase an outcome.
Cooling-Off
A seven-day cooling-off period temporarily blocks gambling access. Use it when you need immediate distance but are not ready to make a longer exclusion decision.
Self-Exclusion
Self-exclusion is available for a minimum of six months. During the selected period, do not attempt to create another account or use another person’s account. Ask support to remove marketing communications connected to the excluded account.
Account Closure
You can request closure through support. Closure is separate from self-exclusion: if gambling harm is the reason, say so clearly so the stronger responsible-play control can be applied.
Recognising Gambling Harm
Warning signs include spending more than planned, increasing stakes after losses, hiding activity, borrowing to gamble, missing work or family commitments, feeling anxious when not gambling and treating a win as the only solution to financial pressure. One sign is enough to justify a break and a review of limits.
Ten Questions for an Honest Self-Check
- Do I gamble for longer than I planned?
- Have I increased stakes to recover a loss?
- Do I hide deposits or sessions from people close to me?
- Have I borrowed money or delayed bills to gamble?
- Does gambling affect sleep, work or relationships?
- Do I feel restless when I try to stop?
- Have I broken a limit that I set for myself?
- Do wins make me immediately increase my risk?
- Have I used gambling to escape stress or low mood?
- Would losing the amount in my account affect essential expenses?
Several “yes” answers indicate that stopping and seeking confidential help is appropriate. You do not need to wait for a severe financial loss.
Common Myths and the Mathematical Reality
| Myth | Reality |
|---|---|
| A long losing run makes a win due | Independent outcomes do not remember previous rounds |
| Increasing the stake recovers losses safely | Higher stakes increase the amount at risk |
| RTP predicts tonight’s return | RTP is measured over a large number of rounds |
| A system can remove the house edge | Betting systems do not change the underlying game mathematics |
| Crypto makes losses less real | Digital assets have financial value and can also change in market price |
Financial and Device Controls
Ask your bank or payment provider whether gambling blocks are available. Device-level tools such as Gamban and BetBlocker can restrict access across multiple services. Keep essential funds in accounts or wallets that are not used for gambling, and never use credit, rent money or borrowed assets for a casino deposit.
Support for Friends and Family
Do not lend money to cover gambling losses. Discuss observable behaviour rather than arguing about individual wins. Encourage the person to use limits, self-exclusion and specialist support. Protect shared finances, change shared-account permissions where lawful and seek help for your own wellbeing.
Independent Support Organisations
GamCare, BeGambleAware, Gambling Therapy and Gamblers Anonymous provide information and confidential support. Australian players can also contact Gambling Help Online or the National Gambling Helpline on 1800 858 858. In an immediate mental-health emergency, call local emergency services.
Contact Moonbet
Live chat is available 24/7. Email [email protected] and state whether you need a limit, cooling-off, self-exclusion, marketing suppression or closure. Do not include a wallet seed phrase or private key.